Who We Are
Dorfman Milano prides itself in being one of the largest full-line, in-stock headwear and handbag companies in the world. Our company began in 1921 as Dorfman Hat & Cap Company in a 5,000 square foot facility in Oakland, California. We recently celebrated our 95th year in business and look forward to the next century of leading the headwear industry forward.
Founded on the concept that retailers would support a headwear business offering quality products backed by a commitment to strong service, Dorfman Milano is successful today because of its adherence to this philosophy.
During our 100 years in business, we have continuously changed to keep pace with our customers' headwear needs, while keeping our commitment to customer service, product quality, on time deliveries and competitive prices.
Environment
It is our responsibility as a company to focus on reducing our impact on the earth. Dorfman Milano has launched several projects such as saving our forests with our eCatalogs, conserving energy with our solar powered distribution facility and saving water by installing a waterless restroom system in our facility.
We have even launched an organic line of hats that is completely natural, from the cotton and raffia bodies to the clay used to dye them.
Community
Dorfman Milano has donated over 3 million dollars to charities worldwide. We are especially passionate about giving back to our community of Stockton, CA.
We have teamed with local food banks to donate hats, gloves and scarves to families in need during winter. We have had incredible success with our partnership with the United Way who sponsors local programs to aid needy children and the poor.
Employees
We know that building our team of employees is key to our business and the business of our customers. On the job development training, Employee of the Quarter rewards, and even a Manager Car Wash where employees can watch their managers clean their cars.
These are just some of the incentive programs we support because we recognize that a happy work force makes for a healthy company.
Customers
Dorfman Milano has been supported by an incredible network of customers for over 100 years. In 2009 the company launched its CPR (Customer Problem Resolution) program designed to solve any customer problem within the same day.
We are committed to serving and supporting our customers in a timely manner so they can get back to business.
If you need assistance, please go to our Customer Service page, or email us at custservice@dorfman-pacific.com
THA Platinum Sponsor
Our mission: To promote hats and the headwear industry throughout the world, and to foster goodwill and fellowship among those engaged in the headwear industry.
