Frequently Asked Questions

Size of the shipment does effect shipping times. Those orders that are less than 20 cartons, and require no processing for value added services will ship within 24-48hrs from placement of order. LTL shipments & value added service orders (i.e. ticketing, polybagging, consolidation, etc.) may require 5-7 business days to process. Size of the shipment does effect shipping times. Those orders that are less than 20 cartons, and require no processing for value added services will ship within 24-48hrs from placement of order. LTL shipments & value added service orders (i.e. ticketing, polybagging, consolidation, etc.) may require 5-7 business days to process.

Embroidery orders will ship within 10 days approved artwork.

Yes, you can request consolidation of your orders so that multiple styles are packed into the same carton. This requires extra processing time, and will result in shipments leaving within five days of order placement without any other value added services (i.e. ticketing, polybagging, etc.).

Our default parcel carrier is FedEx. All new accounts without routing guides will be defaulted to this carrier. Order over 20 cartons will typically ship via LTL Freight Carriers.

Allow one working day for processing of order. Our Warehouse hours for pickup of Will Call orders is between 7:30AM – 3PM PST.

Orders must be placed by 12PM PST without any value added services (i.e. ticketing, polybagging, consolidation).

Dorfman Milano can provide shipment notification which will include tracking information for parcel carriers. Please call 800-367-3626, or email This email address is being protected from spambots. You need JavaScript enabled to view it. to request this setup on your account.

Yes, you can request that your account be setup as “ship complete” meaning that the entirety of the order must available and allocated in order to ship. Yes, you can request that your account be setup as “ship complete” meaning that the entirety of the order must available and allocated in order to ship.

Yes, you can request that your account be setup as “ship back ordered complete” meaning that after the initial shipment your order will wait for all back orders to come in before another shipment is made.

Yes, you can request that your account be setup as “cancel back order” meaning that once order is sent to distribution center for shipment all back order quantities are cancel, and will require placement of a new order to fulfill those styles.

No, due to various dimensions of the cartons are shipped in we are unable to determine cost at this time.